Kontaktinformationen

CONTACT INFORMATION POLICY

Last Updated: May 31, 2026

RISN Apparel (“RISN,” “we,” “us,” or “our”) provides the following contact information and communication guidelines to ensure efficient customer support and proper handling of inquiries, claims, and legal notices.

By contacting RISN, you agree to the terms outlined in this policy.

1. PRIMARY CONTACT METHODS

Customers may contact RISN through the following official channels:

Email Support:
risnapparel@gmail.com

Contact Form:
Available on our official website Contact Page

Text Support (SMS Only):
(513) 795-9273
(Standard messaging rates may apply depending on your carrier.)

2. SUPPORT HOURS

RISN responds to inquiries during the following business hours:

Monday – Saturday: 9:00 AM – 5:00 PM (Eastern Time)
Sunday: Closed

Messages received outside of business hours will be reviewed in the order they are received during the next business day.

3. RESPONSE TIME

We aim to respond to all legitimate customer inquiries within 1–3 business days.

Response times may vary depending on order volume, seasonal demand, or the complexity of the request.

RISN does not guarantee immediate or real-time responses.

4. REQUIRED USE FOR ORDER ISSUES

Customers are required to contact RISN directly before initiating:

  • Chargebacks
  • Payment disputes
  • Refund disputes
  • Non-delivery claims
  • Return or replacement requests

Failure to contact RISN first may result in delayed resolution or rejection of claims where applicable.

5. LEGAL NOTICES

All formal legal notices, including but not limited to:

  • Demand letters
  • Legal claims
  • Arbitration notices
  • Intellectual property complaints

must be submitted in writing to the official email listed above unless otherwise required by law.

6. COMMUNICATION STANDARDS

RISN reserves the right to determine the appropriate response to all communications.

We may decline to respond to, limit responses to, or discontinue communication with individuals who engage in:

  • Abusive or threatening language
  • Harassment
  • Fraudulent or misleading claims
  • Repeated spam or excessive messaging
  • Inappropriate or disrespectful behavior

7. UNOFFICIAL CONTACT CHANNELS

RISN is not responsible for messages sent through unofficial or third-party platforms not listed in this policy.

Only the contact methods listed above are considered official communication channels.

8. NO LEGAL ADVICE OR CUSTOMER SERVICE GUARANTEE

All communications provided by RISN are for customer service purposes only and do not constitute legal advice or professional consultation.

RISN does not guarantee resolution outcomes beyond what is required under applicable law and company policy.

9. POLICY UPDATES

RISN reserves the right to update or modify this Contact Information Policy at any time without prior notice.

The version in effect at the time of contact will apply.

CONTACT SUMMARY

Email: risnapparel@gmail.com
Text: (513) 795-9273
Support Hours: Mon–Sat, 9 AM–5 PM ET
Response Time: 1–3 business days